Student Email Information.

Activating your Email:
- Browse to the following link:
  https://webmail.kctcs.edu
- Select the New Users - Password Resets option, you will be prompted to enter your last name and your Student ID, the 9 digit number beginning with 001 printed on your schedule or bill.
- Select "Sign In", your name should appear on the screen, select "Yes" if correct.
- Passwords must be complex or they will not be accepted, see the section below on Changing Your Password for more information.
- Print or record your new student email information, including your username and password for future reference.
Checking your Email:
- Browse to the following link to access your email account:
  https://webmail.kctcs.edu/exchange
- You will be prompted to enter your username and password.
  - Your username will be the first letter of your first name followed by your last name and a series of four numeric digits.
    - Example: John Public, JPublic0001
  - Students with the same first initial and last name will be identified by the last four numeric digits of their username
    - Example: JPublic0001, JPublic0002, JPublic0003, etc.
Changing your Password:
- Your password will expire every 90 days.
- All passwords must meet the complexity requirements as listed below:
  - Cannot contain all or part of the user's account name.
  - Be at least eight characters in length.
  - Be significantly different from prior passwords.
  - Not contain your name or user name.
  - Not be a common word or name.
  - Contain characters from three of the following four categories:
    1. English uppercase characters (A through Z)
    2. English lowercase characters (a through z)
    3. Base 10 digits (0 through 9)
    4. Symbolic characters (e.g., !, $, #, %)
Problems with your email account.
- If your password has expired, or you have reset your password and now you are having troubles accessing your account, try the following:
  - Browse to the following link: https://www.webmail.kctcs.edu
  - Select the New Users / Password Resets option,
  - Enter your last name and student identification number (the 9 digit PeopleSoft identification number that usually begins with 00 and is printed on your schedule and bill),
  - Follow the instructions to reset the password and regain access to your account.
  - If you try the link above, or if the large 'Changing Lives' KCTCS logo is not visable on the page then try deleting your browser's temporary files and try again.
    - Internet Explorer users can delete their temporary files by selecting 'Tools' on the menu bar, then 'Internet Options'.
    - The dialog box that opens should have a 'Delete Files...' button, click to delete the temporary files.
    - If you are asked whether or not you want to delete the 'Offline Content', say yes.
    - Once the files have been deleted you may want to check the settings for your Temporary Internet Files.
    - Select the 'Settings...' button and make sure that the 'Every visit to the page' radio button is selected.
    - Select 'OK' button twice to close all dialog boxes.
    - Close all open browser windows, and wait for a minimum of 5 seconds before reopening the browser.
    - Browse to the https://www.webmail.kctcs.edu link and you now should see the large 'Changing Lives' KCTCS logo and be able to logon to your email account.
- Browser error messages:
  - Internet Explorer browser version 5.5 or higher is required to access your email account.
  - Other types of browsers often cannot authenticate properly with the email server which will cause an error.
Email Support Contact Information.
- If you are having problems with your email account and need assistance please give us a call at (270) 769-2371.
  - Ron Dickerson, extension 68570
  - Becky Perkins, extension 68481
  - Hope Irwin, extension 68480

Activating your Email:

Checking your Email:

Changing your Password:

Problems with your email account.

Email Support Contact Information.